privacy policy.
Age requirement policy.
All guests must be 25 years or older to stay at the Sundial Hotel or be accompanied in the same room by a parent or legal guardian. Under-aged guests travelling with a partner or friends who are over the age of 25 do not meet the age requirement policy and will therefore be refused check-in. All guests are required to present photo ID upon check-in.
Extra Person Charge
Rates are based on up to a two-person occupancy for a one-bedroom suite and four-person occupancy for a two-bedroom suite. An extra person charge of $30 plus taxes per person, per night, applies for additional guests. A One-Bedroom suite accommodates a maximum of four people, a Two-Bedroom suite accommodates a maximum of six people. Extra-person charges do not apply for children 18 years and under.
Check-in & Check-out
Check-in time is 4:00 p.m. Check-out time is 11:00 a.m.
*Please note we require a credit card to be presented and swiped at check-in. The credit card will be authorized $100 per night for security and incidentals (maximum of $500 for stays 5 nights or longer) and released at check-out. The credit card must be the same credit card used to make the booking and must be under the same name that the reservation is under. We do not accept debit cards or cash.
Smoking Policy
The Sundial Hotel is a non-smoking facility; all guest rooms are non-smoking. A fine will be charged to guests who choose to disobey the non-smoking policy.
Pet Policy
The Sundial Hotel is not pet-friendly; we do not allow animals in the hotel with the exception of service animals. We require a copy of the certificate at check-in or ahead of the stay.
Ski & Bike Storage Facility
The Sundial Hotel offers complimentary and secure bike and ski storage; bikes and skis are not permitted in guest hotel rooms.
Parking
An overnight parking fee of $38 plus 5% GST per vehicle, per night, will be charged to the guest room. Please note, during the COVID-19 pandemic, all parking is self-parking. This fee includes underground parking, entry and exit privileges in a monitored parking location for your ease of mind. Guests can park their cars until 1:00 p.m. the day of checkout and then further rates will apply. Parking space is subject to availability. The parking garage can accommodate vehicles up to 6’8″ high. But, the hotel does not offer oversize vehicle parking up to 6'11" and is not responsible for finding alternative parking.
Guest Laundry
All guests have access to a centrally located guest laundry room with laundry supplies and coin-operated machines.
reservation policies.
December 15 - December 31, 2023
Deposit Policy:
- A 1st night non-refundable deposit charge will be taken at the time of booking.
- The remaining owed balance will be charged 60-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 60-days of arrival.
Cancellation Policy:
- If reservation is cancelled outside of 60-days of arrival the 1st night deposit value will be forfeited.
- If the reservation is cancelled within 60-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
January 1 - April 30, 2024
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 30-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 30-days of arrival.
Cancellation Policy:
- Free cancellation outside 30-days of arrival.
- If the reservation is cancelled within 30-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
May 1 - June 20, 2024
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 4-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 4-days of arrival.
Cancellation Policy:
- Free cancellation outside 4-days of arrival.
- If the reservation is cancelled within 4-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
June 21 - September 30, 2024
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 14-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 14-days of arrival.
Cancellation Policy:
- Free cancellation outside 14-days of arrival.
- If the reservation is cancelled within 14-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
October 1 - November 20, 2024
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 4-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 4-days of arrival.
Cancellation Policy:
- Free cancellation outside 4-days of arrival.
- If the reservation is cancelled within 4-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
November 21 - December 15, 2024
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 30-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 30-days of arrival.
Cancellation Policy:
- Free cancellation outside 30-days of arrival.
- If the reservation is cancelled within 30-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
December 16, 2024 - January 9, 2025
Deposit Policy:
- A 1st night non-refundable deposit charge will be taken at the time of booking.
- The remaining owed balance will be charged 60-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 60-days of arrival.
Cancellation Policy:
- If reservation is cancelled outside of 60-days of arrival the 1st night deposit value will be forfeited.
- If the reservation is cancelled within 60-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
Non-Refundable Rate
Our discounted non-refundable reservations are charged in full at the time of booking.
Group Bookings
If the reservation is a group reservation a special policy may be contracted between the group sales coordinator and the group organizer. If no such contract was/is created and agreed upon in writing the normal policy that coincides with the booking dates for that group will hold.