Privacy policy.

1. Personal information we collect.

To deliver exceptional service and communications, we may collect personal information including:

• Name, email address, telephone number, and postal address

• Preferences and interests related to our services and experiences

• Interaction with our communications (such as email opens and clicks)

• Reservation, stay, and service-related information

• Payment and billing details when processing purchases or bookings

We collect only what is necessary for clearly identified purposes and to enhance your experience with Sundial Hotel.

2. How we use your information.

Your personal information may be used to:

• Process reservations and manage your stay

• Provide the services and communications you request

• Share curated updates, newsletters, and special offers (with your consent)

• Personalize communications in line with your preferences

• Improve our website, marketing strategies, and guest experience

• Fulfill legal, contractual, and regulatory obligations

We do not use your information for purposes beyond those identified without obtaining additional consent, unless required or permitted by law.

3. Consent.

We collect, use, and disclose personal information only with your knowledge and consent, except where permitted or required by law. Marketing communications are sent only where consent has been provided or where lawful business communication is permitted.

You may withdraw your consent at any time by:

• Clicking the “unsubscribe” link in our emails, or

• Contacting us directly using the details below

Withdrawing consent does not affect the lawfulness of processing carried out prior to withdrawal.

4. Disclosure and trusted partners.

We do not sell or rent your personal information.

We may disclose personal information when required by law, court order, or regulatory authority.

5. Data retention.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by legal, accounting, or regulatory obligations. When information is no longer required, it is securely deleted or anonymized.

6. Data security.

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to personal data is restricted to authorized personnel and governed by internal security protocols.

7. Your rights.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your data where legally permitted

• Withdraw consent for marketing communications

• Object to or request restrictions on certain processing activities

We respond to all privacy requests in accordance with applicable legislation and with the discretion and care our guests expect.

8. Contact us.

For questions, access requests, updates to your information, or to withdraw consent, please contact:

Reanna Colefax
People, Culture and Marketing Coordinator

Email: reanna.colefax@sundialhotel.com
Phone: 604-902-1551

9. Policy updates.

By using our website or services, you acknowledge and agree to this Privacy & Marketing Policy. We may update this policy from time to time, and any changes will be posted on our website. Continued use of our services constitutes acceptance of the revised policy.