Please email your Resume to our HR Department with the position in the subject line:

Apply Now

604-932-7152 | hr@sundialhotel.com

Open Positions:

Guest service representative

POSITION SUMMARY:
As an ambassador and Representative of Sundial Management Inc., the Guest Service Representative will address all needs of Concord Sundial Management Inc. guests and owners to exceed expectations at each interaction. The Guest Services Representative performs Reservations, Front Desk, Concierge, Bell and Night Audit duties as required. 
Your responsibility is more global than your job description – you will be trained in every relevant area of the company operations and can expect to work in all roles in any department as required to provide seamless exceptional service.
 
DUTIES & RESPONSIBILITIES:
Guest Satisfaction:
   Connects with the guest: 

• Provides warm and courteous greeting to all guests and owners of Concord Sundial Management Inc.
• Greets guests by name whenever possible.
• Ensures a warm and courteous approach with all reservations enquiries and ensures a focus on converting all reservations enquiries to bookings.
• Answers all incoming calls and services all callers as required.

   Assists the guest:

• Has a complete and up to date knowledge of Carleton Lodge and Sundial Boutique Hotel layout and facilities.
• Gives directions, offers luggage assistance, assists with the arrangement of taxis or transportation and offers assistance to all guests in making reservations for activities and restaurants.

   Exceeds guest’s expectation: 

• Ensures continued guest satisfaction through proactive determination of guest needs and implementing new services.
• Collects and maintains information on the hotel and surrounding areas.

• Advises Guest Service Supervisor of guest complaints and proactively ensures guest needs are met utilizing good judgment and empowerment at all times. Reports concerns and/or feedback to the Rooms Division Manager on Duty for follow up.
• Ensures continued guest satisfaction through proactive determination of guest needs and implementing new services.

   Operations - Efficiency:

• Ensures proper inter-departmental communication and cooperation of all employees, suppliers, and partners of Sundial Boutique Hotel in the interest of better guest satisfaction.
• Communicates and follows up on information consistently with others within their department. Using the daily pass on log and guest services communications book.
• Uses proper lines of authority and communicates issues to the appropriate department heads/managers.
• Exemplifies proper radio etiquette.
• Liaises with other Sundial Management Inc. Guest Service Representatives to ensure streamlined operations and customer satisfaction.
• Consistently controls and manages skis/snowboard storage during shift.
• Performs any other duties that may be required from time to time.

    Safety

• Consistently mops excess water in ski locker rooms.
• Ensures lobby is tidy, no obstacles, loose cords, ice on steps.
• Ensures the safety and well being of all guests and co-workers by maintaining knowledge of crisis and emergency procedures to include a full working knowledge of the hotel fire panel.
• Ensures a clean and safe working environment with active participation in Health & Safety.

   Administration

• Accurately count float daily and report any discrepancies to Manager/Supervisor.
• Consistently input reservations with accuracy.
• Honours the confidentiality of Wholesaler’s nightly rates and collects necessary guest information.
• Responds to all faxes, emails, phone calls within 24 hours
• Accurately orders lift tickets.
• Uses pre-established e-mail templates for guest correspondence.
• Review reservation notes accurately and be pro-active in preparing guest requests.
• Completes daily checklists and submits to Guest Services Manager/Supervisor.
• Accurately posts room charges, pre-auths and payments.
• Accurately controls parking passes during their shift.
• Ensure audits of Sundial tracking sheets are completed as per daily check list.
• Adheres to all arrival and departure hotel polices.
• Updates new IRM and Inntopia reservations and reviews extranet partner websites for new reservations during shift.
• Refers to Guest Services Procedures Manual to find answers.
• Informs Guest Services Manager and Supervisor when office inventory needs replenishing.

 PERFORMANCE EXPECTATIONS:

• Exemplify the Company core values
• Follows company vision and mission statement, service philosophies, guiding principles, and policies and procedures.
• Arrives on time for work and meetings, being respectful of all Sundial Management Inc. employees
• Support and exemplify the best interests of our Guests and Owners at all times
• Assist others at every opportunity; regardless of position, department or area of responsibility
• Keep commitments and meet deadlines
• Process all partner reservations received within 1 hour
• Utilize Appropriate and Professional Business Language in all forms of communication both external and internal. Maintain the confidentiality of all guest and owner information at all times

 
Job Requirements:

• Outgoing personality, enthusiasm and desire to exceed expectations of guests and owners at all times.
• Experience in upscale hotel required.
• Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail is required.
• Ability to and enjoys dealing with internal and external customers, effectively.
• Passion for Guest Services and a skill for anticipating guests needs.
• Ability to multi-task.

Apply Now

Night Guest SErvice Representative

 POSITION SUMMARY:
As an ambassador and Representative of Concord Sundial Management Inc., Night Guest Services will greet guests, perform all check in, checkout functions, distribute room keys and inform guests about the hotel facility and services.
This position is also responsible to accommodate guest’s requests, answer telephones, post charges, handle cash, and reconcile credit card transactions. You may also be required to cover AM and PM front desk shifts where needed.
Your responsibility is more global than your job description – you will be trained in every relevant area of the company operations and can expect to work in all roles in any department as required to provide seamless exceptional service.
 
DUTIES & RESPONSIBILITIES:
  Guest Satisfaction:
  Connects with the guest: 

• Provides warm and courteous greeting to all guests and owners of Concord Sundial Management Inc.
• Greets guests by name whenever possible.
• Ensures a warm and courteous approach with all reservations enquiries and ensures a focus on converting all reservations enquiries to bookings.
• Answers all incoming calls and services all callers as required.

   Assists the guest:

• Has a complete and up to date knowledge of Carleton Lodge and Sundial Boutique Hotel layout and facilities.
• Responds to all guest needs and requests in a timely manner.
• Gives directions, offers luggage assistance, assists with the arrangement of taxis or transportation and offers assistance to all guests in making reservations for activities and restaurants.

   Exceeds guest’s expectation: 

• Ensures continued guest satisfaction through proactive determination of guest needs and implementing new services.
• Collects and maintains information on the hotel and surrounding areas.

• Advises Guest Service Supervisor of guest complaints and proactively ensures guest needs are met utilizing good judgment and empowerment at all times. Reports concerns and/or feedback to the Manager on Duty for follow up.
• Ensures continued guest satisfaction through proactive determination of guest needs and implementing new services.

          
         Operations - Efficiency:

• Ensures proper inter-departmental communication and cooperation of all employees, suppliers, and partners of Sundial Boutique Hotel in the interest of better guest satisfaction.
• Communicates and follows up on information consistently with others within their department. Using the daily pass on log and guest services communications book.
• Uses proper lines of authority and communicates issues to the appropriate department heads/managers.
• Exemplifies proper radio etiquette.
• Liaises with other Concord Sundial Management Inc. Guest Service Representatives to ensure streamlined operations and customer satisfaction.
• Consistently controls and manages skis/snowboard storage during shift.
• Performs any other duties that may be required from time to time.

 
    Safety

• Consistently mops excess water in ski locker rooms.
• Ensures lobby is tidy, no obstacles, loose cords, ice on steps.
• Ensures the safety and well being of all guests and co-workers by maintaining knowledge of crisis and emergency procedures to include a full working knowledge of the hotel fire panel.
• Ensures a clean and safe working environment with active participation in Health & Safety.

 
    Administration

• Accurately count float nightly and report any discrepancies to Manager/Supervisor.
• Accurately balance RDP with Protobase nightly and reports and discrepancies Manager/Supervisor.
• Presents nightly audit to Accounting in an organized manner.
• Completes Night Audit daily checklist accurately and submits to Manager/Supervisor.
• Ensures arrival packages are put together properly and thoroughly.
• Follows towing procedures when removing an unauthorized vehicle form the parking lot.
• Accurately input nightly revenue forecasting for the Sales & Marketing team.
• Consistently input reservations accurately.
• Honours the confidentiality of Wholesaler’s nightly rates and collects necessary guest information.
• Responds to all faxes, emails, phone calls within 24 hours.
• Accurately orders lift tickets.
• Uses pre-established e-mail templates for guest correspondence.
• Reviews reservation notes accurately and be pro-active in preparing guest requests.
• Completes daily checklists and submits to Guest Services Manager and Supervisor.
• Accurately posts room charges, pre-auths and payments.
• Accurately controls parking passes during their shift.
• Ensure audits of Sundial tracking sheets are completed as per daily check list.
• Adheres to all arrival and departure hotel polices.
• Updates new IRM and Inntopia reservations and reviews extranet partner websites for new reservations during shift.
• Refers to Guest Services Procedures Manual to find answers.
• Informs Guest Services Manager and Supervisor when office inventory needs replenishing.

PERFORMANCE EXPECTATIONS:

• Exemplify the Company core values
• Follow company vision and mission statement, service philosophies, guiding principles, and policies and procedures.
• Arrive on time for work and meetings, being respectful of all Concord Sundial Management Inc. employees
• Support and exemplify the best interests of our Guests and Owners at all times
• Assist others at every opportunity; regardless of position, department or area of responsibility
• Keep commitments and meet deadlines
• Process all partner reservations received within 1 hour
• Return phone calls on same day
• Respond to all other contact (faxes, emails) within 24 hours
• Utilize appropriate and professional business language in all forms of communication both external and internal
• Maintain the confidentiality of all guest and owner information at all times

 
Job Requirements:

• Outgoing personality, enthusiasm and desire to exceed expectations of guests and owners at all times.
• Experience in upscale hotel required.
• Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail is required.
• Ability to and enjoys dealing with internal and external customers, effectively.
• Passion for Guest Services and a skill for anticipating guests needs.
• Ability to multi-task.

Apply Now

Room attendant

 POSITION SUMMARY:
As an ambassador and Representative of Concord Sundial Management Inc., the Room Attendant is responsible for attaining the highest quality of cleanliness for all suites in the Sundial Boutique Hotel and Carleton Lodge.
Your responsibility is more global than your job description – you will be trained in every relevant area of the company operations and can expect to work in all roles in any department as required to provide seamless exceptional service
 
DUTIES & RESPONSIBILITIES:
         Guest Satisfaction:

• Connects with the guest:  Provides warm and courteous greeting to all guests and owners of Concord Sundial Management Inc. Greets guests by name whenever possible.
• Assists the guest: Assists with luggage handling. Gives directions to guests. Addresses Concierge and Front Desk questions in absence of a Guest Service Representative. Handles requests made by guests using the meeting room and alerts Manager of any potential or current concerns immediately. Ensures luggage carts are picked up from guest room floors and returned to the lobby
• Exceeds guest’s expectation:  Ensures continued guest satisfaction through proactive determination of guest needs and implementing new services. Advises Housekeeping Manager of guest complaints to ensure guest needs are met.

Operations:
Efficiency:

• Transports cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
• Assists in laundry including folding laundry when required.
• Ensures inventory is controlled and shrinkage including breakage is minimized at all times.
• Assist with Housemen and other duties as required.

 
Safety:    

• Uses correct cleaning chemicals for designated surfaces using proper protective equipment.
• Uses safe work practices and reports safety issues to supervisor/manager promptly.
• Takes corrective action where required to improve safety and cleanliness of work areas.

 
Quality Assurance:

• Cleans guest suites to the highest standard by priority set by the Manager or other authorized representative.
• Adheres to standards and completes tasks according to checklists.
• Report maintenance when necessary and passes maintenance requests to the Housekeeping Manager or Maintenance Manager.

 
PERFORMANCE EXPECTATIONS:

• Exemplify the Company core values
• Follow company vision and mission statement, service philosophies, guiding principles, and policies and procedures.
• Arrive on time for work and meetings, being respectful of all Concord Sundial Management Inc. employees
• Support and exemplify the best interests of our Guests and Owners at all times
• Assist others at every opportunity; regardless of position, department or area of responsibility
• Keep commitments and meet deadlines
• Complete daily duties and checklists at all times
• Consistently monitor the cleanliness of all areas at Sundial and Carleton Lodge and immediately address any needs or alert the appropriate people as required
• Utilize Appropriate and Professional Business Language in all forms of communication both external and internal
• Maintain the confidentiality of all guest and owner information at all times

Job Requirements:

• Previous experience is an asset.
• Must be very flexible in hours.
• Experience in upscale hotel required.
• Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail is required.
• Ability to deal with internal and external customers.
• Outstanding customer service skills.
• Ability to multi-task.

Apply Now

house person

 POSITION SUMMARY:
As an ambassador and Representative of Concord Sundial Management Inc., the Houseperson is responsible for attaining the highest quality of cleanliness for the Sundial Boutique Hotel and Carleton Lodge and for keeping all public areas clean at all times.
The Houseperson will also work with the Guest Service Representatives to ensure all guests’ expectations are exceeded.
Your responsibility is more global than your job description – you will be trained in every relevant area of the company operations and can expect to work in all roles in any department as required to provide seamless exceptional service
 
DUTIES & RESPONSIBILITIES:
Guest Satisfaction:

• Connects with the guest:  Provides warm and courteous greeting to all guests and owners of Concord Sundial Management Inc. Greets guests by name whenever possible.
• Assists the guest: Assists with luggage handling. Gives directions to guests. Addresses Concierge and Front Desk questions in absence of a Guest Service Representative. Handles requests made by guests using the meeting room and alerts Manager of any potential or current concerns immediately. Ensures luggage carts are picked up from guest room floors and returned to the lobby
• Exceeds guest’s expectation:  Ensures continued guest satisfaction through proactive determination of guest needs and implementing new services. Advises Housekeeping Manager of guest complaints to ensure guest needs are met.

Operations:
Efficiency

• Ensures the maximum maintenance efficiency of the hotel, in conjunction with the Housekeeping Manager and Maintenance Manager.
• Ensures inventory is controlled and shrinkage including breakage is minimized at all times.
• Checks linen closets and carts for cleanliness and supplies; advises the Housekeeping Manager of items needing to be replenished.
• Maintains familiarity with cleaning equipment.
• When required assist with housekeeping and maintenance duties

 
    Safety

• Uses correct cleaning chemicals for designated surfaces using proper protective equipment.
• Uses safe work practices and reports safety issues to supervisor/manager promptly.
• Takes corrective action where required to improve safety and cleanliness of work areas.

 
   Quality Assurance

• Maintains and cleans all public areas, washrooms, elevators, etc. in both Sundial Boutique Hotel and Carleton Lodge.

• Cleans the exit stairs, parking area, garbage area, and locker room in both Sundial Boutique Hotel and Carleton Lodge.
• Transports laundry from floor levels to Laundry room when required.
• Handles and manages all laundry including folding laundry.
• Ensures the highest level of cleanliness throughout all guest rooms, public and staff areas.
• Writes maintenance orders when necessary and passes maintenance requests to the Housekeeping Manager or Maintenance Manager.
• Set up and tear down of meeting room as required. 
• Services meeting room when functions are being held, including refreshing of waters and tidying the room during breaks and meals.
• Assists With cleaning of guest suites to the highest standard by priority set by the Manager or other authorized representative.
• Adheres to standards and completes tasks according to checklists.

PERFORMANCE EXPECTATIONS:

• Exemplify the Company core values
• Follow company vision and mission statement, service philosophies, guiding principles, and policies and procedures.
• Arrive on time for work and meetings, being respectful of all Concord Sundial Management Inc. employees
• Support and exemplify the best interests of our Guests and Owners at all times
• Assist others at every opportunity; regardless of position, department or area of responsibility
• Keep commitments and meet deadlines
• Complete daily duties and checklists at all
• Consistently monitor the cleanliness of all public areas at Sundial and Carleton Lodge and immediately address any needs
• Utilize Appropriate and Professional Business Language in all forms of communication both external and internal
• Maintain the confidentiality of all guest and owner information at all times

 
Job Requirements:

• Experience in upscale hotel required.
• Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail is required.
• Ability to and enjoys dealing with internal and external customers, effectively.
• Outstanding customer service skills.
• Ability to multi-task effectively.

Apply Now

maintenance security representative

 SUMMARY OF POSITION:
As an ambassador and Representative of Concord Sundial Management Inc., the Maintenance & Security Representative is responsible for the repair and maintenance of all equipment in the buildings and suites, the cleanliness and upkeep of the grounds, and the following of the hotel preventative maintenance program. The Maintenance & Security Representative will also ensure daily checks of all hot tubs (including chemical testing and cleaning) are completed to ensure all hot tubs are safe and available for use.
The Maintenance & Security Representative will ensure the security and safety of employees, guests, and the hotel physical plant, by enforcing policies and procedures in order to prevent and/or minimize loss.
Your responsibility is more global than your job description – you will be trained in every relevant area of the company operations and can expect to work in all roles in any department as required to provide seamless exceptional service
 
DUTIES & RESPONSIBILITIES:
Guest Satisfaction:

• Connects with the guest:  Provides warm and courteous greeting to all guests and owners of Concord Sundial Management Inc.   Greets guests by name whenever possible.
• Assists the guest: Assists with luggage handling. Gives directions to guests. Addresses Concierge and Front Desk questions in absence of a Guest Service Representative. Handles requests made by guests using the meeting room and alerts Manager of any potential or current concerns immediately. Ensures luggage carts are picked up from guest room floors and returned to the lobby
• Exceeds guest’s expectation:  Ensures continued guest satisfaction through proactive determination of guest needs and implementing new services. Advises Manager of guest complaints to ensure guest needs are met.

Operations:
Efficiency

• Ensures proper inter-departmental communication and cooperation of all employees, suppliers, and partners of Sundial Boutique Hotel in the interest of better guest satisfaction.
• Has a complete knowledge of Carleton Lodge and Sundial Boutique Hotel layout and facilities.

 
Safety

• Ensures a clean and safe working environment with active participation in Health & Safety.
• Uses correct cleaning chemicals for designated surfaces using proper protective equipment.
• Uses safe work practices and reports safety issues to supervisor/manager promptly.
• Takes corrective action where required to improve safety and cleanliness of work areas.
• Ensures the safety and well being of all guests and co-workers by maintaining knowledge of crisis and emergency procedures to include a full working knowledge of the hotel fire panel.

Administration:

• Ensure Work Orders and charge-backs are completed daily.

Maintenance

• Follows and maintains building preventative maintenance program.
• Review and complete maintenance request forms and ensure all log books are properly maintained.
• Maintain the physical plant of the hotel to ensure the safety of employees and guests.
• Ensure daily walkabouts are completed. Including, but not limited to, hot tub and equipment inspections.
• Performs basic maintenance to door lock systems including installation and programming.
• Performs basic repairs to walls (drywall and vinyl), ceilings, windows, mirrors, tiles, base boards, draperies, and hardware.
• Assist guests with in-room technologies such as telephones, voice mail, televisions and games, and lap top hook-ups.
• Cleans garbage room and exterior of properties when required.
• Removes snow on all common property at Sundial Boutique Hotel and Carleton Lodge and ensures areas are salted when freezing levels occur.

 
Security

• Conducts parking patrol, tows when required.
• Respond to all types of occurrences.
• Responds to all hotel alarms.
• Regular patrol of Sundial Boutique Hotel and Carleton Lodge internal and external buildings.
• Completion of occurrence reports.
• When/where necessary, liaise between the hotel and government agencies such as police, fire, and safety regulatory bodies.

 
PERFORMANCE EXPECTATIONS:

• Exemplify the Company core values
• Follow company vision and mission statement, service philosophies, guiding principles, and policies and procedures.
• Arrive on time for work and meetings, being respectful of all Concord Sundial Management Inc. employees
• Support and exemplify the best interests of our Guests and Owners at all times
• Assist others at every opportunity; regardless of position, department or area of responsibility
• Keep commitments and meet deadlines
• Complete daily duties and checklists at all times
• Consistently monitor the all areas at Sundial and Carleton Lodge and immediately address any needs or alert the appropriate people as required
• Utilize Appropriate and Professional Business Language in all forms of communication both external and internal
• Maintain the confidentiality of all guest and owner information at all times

 
Job Requirements:

• Outgoing personality.
• A trade (Plumbing, electrical, carpentry, HVAC) a definite asset.
• Ability to lift up to 50lbs.
• Experience in upscale hotel required.
• Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail is required.
• Ability to and enjoys dealing with internal and external customers, effectively.
• Passion for Guest Services and a skill for anticipating guests needs.
• Ability to multi-task effectively.

Apply Now

HouseKeeping Supervisor

 SUMMARY OF POSITION:
As an ambassador and representative of Concord Sundial Management Inc., the Housekeeping Supervisor is responsible for ensuring the highest quality of cleanliness for the hotel by assisting in the supervision of the housekeeping operation.  The Housekeeping Supervisor is responsible for conducting ongoing quality control inspections to maintain a high standard of cleanliness, while tracking and correcting the performance of the housekeeping staff.  The Housekeeping Supervisor ensures the highest level of cleaning standards by monitoring inventory and the condition of furnishings, fixtures, appliances and dishware, and takes corrective action by addressing quality deficiencies and reporting maintenance and safety issues in a timely manner.
 
DUTIES & RESPONSIBILITIES:
Leadership: 

• Promote teamwork, employee motivation, and morale.
• Lead by example. Honest, inspiring, creative and strive for excellence.

 
Guest Satisfaction:

• Connects with the guest:  Provides warm and courteous greeting to all guests and owners of Concord Sundial Management Inc.   Greets guests by name whenever possible.
• Assists the guest: Assists with luggage handling. Gives directions to guests. Addresses Concierge and Front Desk questions in absence of a Guest Service Representative. Handles requests made by guests using the meeting room and alerts Manager of any potential or current concerns immediately. Ensures luggage carts are picked up from guest room floors and returned to the lobby
• Exceeds guest’s expectation:  Ensures continued guest satisfaction through proactive determination of guest needs and implementing new services. Advises Housekeeping Manager of guest complaints to ensure guest needs are met.

 
Quality Assurance:

• Conducts quality assurance inspections of all guest rooms prior to all guest arrivals.
• Conducts quality assurance inspections of stayover services in occupied guest rooms.
• Conducts inspections of departure rooms on carry over status for damages, missing items or extra cleaning costs.
• Ensures all Room Attendants are meeting Concord Sundial Management’s cleaning standards.
• Ensures productivity is maximized by assigning room attendants workloads that are in compliance with Concord Sundial Management’s expectations, while still maintaining Concord Sundial Management’s cleaning standards.
• Ensure quality assurance is achieved by deducting time from room attendant if touch ups are required.
• Responsible for the initial and ongoing training of all Room Attendants to maintain Concord Sundial Management’s cleaning standards.
• Identifies areas of focus for improvement in guest rooms. Ensures these areas are communicated to the room attendants as housekeeping points of focus and projects.
• Inspects the common areas at both the Sundial Boutique Hotel and the Carleton lodge on a daily basis.
• Ensures all housekeeping service areas at both the Sundial Boutique Hotel and the Carleton lodge are tidy, organized and stocked.
• Reports all maintenance issues to the maintenance department and follows up with outstanding repairs.
• Takes corrective action where required to improve safety and cleanliness of work areas.
• Coordinates daily operations with front office.

 
Operations, Administration and additional responsibilities:

• Opening and closing of the housekeeping department. Daily
• Coordinating and organizes daily workloads, tasks and duties for room attendants and housepersons.
• Tracking of individual room attendant productivity. Daily.
• Consolidating of individual room attendant productivity at the end of each, day, week and month.
• Common area inspections. Daily.
• Housekeeping area inspections at both the Sundial and Carleton Lodge. Weekly.
• Coordinating projects for room attendants and housepersons. Daily.
• Set up and quality control of all meeting space. As required.
• Inventory of meeting room inventory and supplies. Monthly.

Job Requirements:

• Demonstrated quality inspection or housekeeping experience in an upscale hotel.
• Effective communication and administrative skills.
• Able to prioritize and meet deadlines.
• Ability to follow through and complete overlapping projects.
• Extremely organized and detail oriented.
• Able to work independently, is self-motivated, but is also a team player.
• Exhibits a professional demeanor, attitude and appearance.
• Highly alert, courteous and helpful when interacting with guests and colleagues.
• A passion for creating an exceptional experience for all guests.
• Computer skills.

Physical Requirements:

• Position entails bending, crouching, working on the knees, standing for long periods of time, climbing stairs, reaching, lifting and carrying up to 35 lbs.  The Housekeeping Supervisor must also be able to move quickly and function effectively in a fast-paced environment.

 

Apply Now

Revenue & Sales Coordinator

Mission Statement:
We make our guests’ experience special by knowing who they are and hosting their dream getaway with extraordinary service.
 
Vision Statement:
To offer an experience that our guests will not find anywhere else. Our enthusiastic team engages with each guest to ensure they can truly relax and enjoy their time with us.
Our team is innovative and inspiring. We take pride in our operations and ownership of our property. We lead by example and encourage each other to succeed and grow.
We are passionate about preserving our region’s natural beauty and everything that makes Whistler so special and unique to so many people.
We support our local community by getting involved.
Company Purpose:
Our purpose is to provide special and unique experiences to our guest that they will not find anywhere else.
Core Values:
Excellence, Respect, Teamwork, Enthusiasm, Innovation
 
 SUMMARY OF POSITION:
 
As an ambassador and representative of Concord Sundial Management Inc., the Revenue and Sales Co-ordinatorworks closely with the Director of Sales & Marketing and the Digital & E-Commerce Coordinator.
Under the guidance and mentorship of the Director of Sales & Marketing, the Sales & Marketing Administrator’s responsibilities include: daily revenue analysis and management, sales and marketing administration, reporting.
Your responsibilities are more global than your job description – you will be trained in every relevant area of the company operations and can expect to work in all roles, in any department, as required, to provide seamless, exceptional service.
 DUTIES & RESPONSIBILITIES:
 
Revenue Management

• Analyse sales performance and adjust rate, sales channel and other parameters to maximise rate and occupancy on a year round basis
• Provide input to annual sales and marketing budget with a focus on achieving revenue goals
• Prepare reports and spreadsheet to aid decision making and presentation at weekly revenue meeting
• Manage inventory and rates for all direct and partner bookings including keeping partner website content up to date.

Administration

• Prepare and participate in Front Desk training initiatives.
• Attend Sales, Marketing, Revenue and Hotel meetings as required.
• Answer reservation calls as needed (overflow) and book reservations.
• Follow company vision statement, service philosophies, guiding principles, and policies and procedures.
• Ensure a clean and safe working environment with active participation in Health & Safety.
• Other duties as required.

Tour Operator, OTA and Groups Support

• Respond to Tour Operator, OTA and Group leads. Coordinate requests for proposals and agreements for Group and Tour clients.
• Manage and respond to wholesale inquiries, bookings and payments.
• Coordinate billing for wholesale customers with the Finance Department.
• Prepare and conduct site visits as required.
• Ensure all tour and group reservations have been entered or washed prior to generation of the weekly Pace Report.
• Provide information regarding Group arrivals during Operations Meetings; meet with Group Planners and relevant hotel department heads.
• Work with Group and Tour clients to understand and fulfill activity needs.
• Creation and renewal of Tour Operator contracts and information.
• Weekly communication to Wholesalers.
• Ensure all partners have the most up-to-date information, imagery and policy information.

Job Requirements:

• Good with and enjoys working with numbers
• Previous administrative experience.
• Proficiency in a variety of computer programs including MS Office (particularly Excel).
• Excellent organizational, interpersonal, and administrative skills and excellent attention to detail is required.
• Ability to use your outstanding customer service skills in dealing with internal and external stakeholders and guests.
• Ability to work well as part of a team, and remain positive and calm under pressure.
• Ability to multi-task and prioritize your own workload.
• Strong written and verbal communications skills.

Apply Now

Concord Sundial Management

 COMPANY SUMMARY: 
​Concord Sundial Management Inc. is responsible for the successful management of Sundial Boutique Hotel as well as various suites within Carleton Lodge. Collectively as one unified team we are guided as follows:
Mission Statement: 
We make our guests’ experience special by knowing who they are and hosting their dream getaway with extraordinary service.
 Vision Statement:
To offer an experience that our guests will not find anywhere else. Our enthusiastic team engages with each guest to ensure they can truly relax and enjoy their time with us.
Our team is innovative and inspiring. We take pride in our operations and ownership of our property. We lead by example and encourage each other to succeed and grow.
We are passionate about preserving our region’s natural beauty and everything that makes Whistler so special and unique to so many people.
We support our local community by getting involved.

*Salary to be determined. We thank you for your interest. Only candidates chosen for further consideration will be contacted.